Refund and Returns Policy
Thank you for shopping at Triumph Yew. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Window
You may request a return or refund within 30 days of receiving your order. Unfortunately, we are unable to offer full refunds or exchanges beyond this period.
2. Return Conditions
To be eligible for a return:
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The item must be unused, in original condition, and in original packaging.
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A receipt or proof of purchase is required.
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Please do not send your purchase back to the manufacturer.
Non-returnable items include (but are not limited to):
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Perishable goods (e.g., food, flowers)
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Personal or sanitary items
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Downloadable software
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Certain health and personal care items
3. Partial Refunds
Partial refunds may apply in the following cases:
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Items showing obvious signs of use
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Opened CDs, DVDs, software, or games
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Items not in original condition or missing parts (not due to our error)
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Returns received beyond the 30-day return window
4. Refund Process
Once your return is received and inspected, we’ll notify you by email about the status of your refund:
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If approved, a refund will be issued to your original payment method within a few business days.
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If rejected, we’ll provide an explanation via email.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Double-check your bank or credit card account.
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Contact your card issuer or bank—processing times can vary.
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If you’ve done this and still haven’t received your refund, email us at 📧 [email protected].
6. Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items are non-refundable.
7. Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange for the same item, please contact us first at 📧 [email protected] before sending your return.
8. Gifts
If your item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, we’ll issue a gift certificate.
If the item wasn’t marked as a gift, or was sent to the gift giver, the refund will go to the original purchaser.
9. Return Shipping
To return your item, please send it to:
📦 [Insert Return Address Here]
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Customers are responsible for return shipping costs.
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Original shipping fees are non-refundable.
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If a refund is issued, the return shipping cost may be deducted.
For high-value returns, we recommend using a trackable shipping method or shipping insurance. We cannot guarantee receipt of returned items.
10. Contact Us
For any return or refund-related inquiries, feel free to reach out: